Faq

Our carpet cleaning services are available all the 7 days of week. From 8am to 6pm. Contact us for any special hour request, other than the weekdays.

We deliver all our equipment and supply our self. If there is any kind of supply that you preferably want us to use, feel free to let us know.

Our carpet repair and cleaning services are priced at a flat rate. We may require some detail about your house like the number of bedrooms, the carpeted area and the area to clean, only to analyze the total cost of your expense.

The flat rate pricing covers a thorough cleaning of your home based on a reasonable level of dirtiness. It does not cover extremely dirty/messy homes, abandoned homes with significant amounts of trash left behind, or homes that appear as if they could be on an episode of Hoarders. If, at the start of a job, we determine that your home is going to take longer than what we expect for a house of similar size, we will contact you to talk about adjusting the price, or prioritizing cleaning. We will not bill for any additional cost without your prior approval.

We do not require you to sign any contract. You may cancel service at any time. Cleaning Unlimited also reserves the right to cancel your service at any time.

Clients who cannot be home for the house cleaning will often give us a key to their home or a code to the garage, or may put a key in a lockbox. Please specify on the booking form how we will be able to get into your home. If you choose not to leave a key and we are unable to access your home for a scheduled cleaning, we will have to charge a lockout fee of $50.00.

You do not have to be home in order for us too clean your home. In fact, many of our clients are usually not home when the cleanings are done. One way to let us in is to leave a key for us in a lockbox and let us know the combination ahead of time. Please make sure to disarm your alarm system or provide a code for us to enter.

We would appreciate if items were picked up off the floor, and that dressers and counters were organized before we arrive. This allows the cleaning staff to clean more thoroughly, and will prevent our staff from putting away items in places where you may not be used to finding them. Also, please secure cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. In the winter months we would appreciate that the heater be set to a comfortable temperature.

This will vary between 1-3 cleaners and is based on multiple factors such as size of home, type of service selected, scheduling, and other factors. We don’t specify how many cleaners will come but we do promise they will be friendly, efficient, and thorough.

We estimate 30 minutes-1 hour per bedroom, but we do not specify a length of cleaning. We clean until we are finished and the home is marvelous.

Please contact us no later than 24-hours before your scheduled cleaning. Cancellations later than 24-hours before are subject to a $50 cancellation fee.

Please call us at 587-777-2788 within 24 hours and we will work with you to make it right (OUR 100% HAPPINESS GUARANTEE).

Tipping is neither required nor expected, but always appreciated. If you choose to leave a tip, cash is the preferred method. Please place it in an envelope clearly marked for the cleaner.

Yes. Our credit card processor uses 256-bit encryption to encode your credit card information so it is safe. This is the same level of encryption used by Canadian banks to secure all of our private financial data.

We operate on a flat rate pricing system, based on the number of bedrooms in your home. Prices will also vary depending on any extras you add to your cleaning. We reserve the right to refuse the job or re-quote if the house is extremely dirty, messy.

We are currently accepting cash, cheque, and credit cards.You can book online or call us at 587-777-2788 to make a payment over the phone.

Cleaning Unlimited certifications

Trinity
Color Cue
We Proudly Use
The Carpet & Rug Institute
Basic Coating